FAQs
- Frequently Asked Questions (FAQs)
- Welcome to the Suecase FAQ section. Here you'll find answers to the most common questions about our SUECASE luggage products, orders, shipping, and bulk purchases.
- What products do you offer?
- We offer premium-quality SUECASE luggage, including:
- Cabin Trolley Bags
- Medium Trolley Bags
- Large Trolley Bags
- 3-Piece Luggage Sets
- 4-Piece Luggage Sets
- Are your trolley bags suitable for air travel?
- Yes. Our cabin luggage is designed to meet the cabin baggage size requirements of most domestic airlines. Please check your airline's baggage policy before traveling.
- What material are your trolley bags made from?
- Our luggage is manufactured using high-quality materials such as Polypropylene (PP), Polycarbonate (PC), ABS, or ABS+PC, depending on the product model.
- Do your trolley bags come with a warranty?
- Yes. Warranty details vary by product and are mentioned on the respective product page.
- How long does delivery take?
- Orders are usually delivered within:
- Metro Cities: 1–2 Business Days
- Other Cities: 2–3 Business Days
- Remote Areas: 3–5 Business Days
- How can I track my order?
- Once your order is shipped, you'll receive a tracking link via Email, SMS, or WhatsApp.
- Do you offer Cash on Delivery (COD)?
- COD availability depends on your delivery location and the order value. Availability is shown during checkout.
- Do you provide free shipping?
- Free shipping may be available on selected products or promotional offers. Any applicable shipping charges are displayed at checkout.
- Can I return my order?
- Yes. Returns are accepted as per our Return & Refund Policy, provided the product is unused and returned within the eligible return period.
- What should I do if I receive a damaged product?
- Please contact our customer support within 24 hours of delivery and share clear photos or an unboxing video to help us resolve the issue quickly.
- Can I exchange my luggage?
- Yes, exchanges are available for eligible products as per our Exchange Policy.
- Do you provide GST invoices?
- Yes. We provide GST invoices for all eligible orders.
- Do you accept bulk orders?
- Yes. We supply SUECASE luggage in bulk to:
- Retailers
- Wholesalers
- Distributors
- Corporate Buyers
- Travel Agencies
- Hotels
- Educational Institutions
- For bulk pricing, please visit our Bulk Orders page or contact our sales team.
- What is the minimum quantity for bulk orders?
- Our minimum order quantity (MOQ) for bulk orders starts from 10 pieces. Larger quantities are eligible for special pricing.
- Can I customize the products with my own logo?
- Currently, we supply products under the SUECASE brand. For large-volume business requirements, you may contact our sales team to discuss available options.
- Which payment methods do you accept?
- We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets (where available)
- Is online payment secure?
- Yes. All payments are processed through secure and trusted payment gateways with industry-standard encryption.
- Can I cancel my order?
- Orders can be cancelled before dispatch. Once shipped, cancellations are subject to our Cancellation Policy.
- How can I contact customer support?
- You can reach us through:
- Phone
- Contact Us page on our website
- Our team will respond during business hours.
- Why should I choose SUECASE?
- Premium Quality Luggage
- Durable Construction
- Smooth 360° Spinner Wheels
- Secure Locking System
- Stylish Designs
- GST Billing
- PAN India Delivery
- Dedicated Customer Support