Frequently Asked Questions

Welcome to the The Trolley Store FAQ section. Here you’ll find answers to the most common questions about our SUECASE luggage products, orders, shipping, and bulk purchases.

1. What products do you offer?

We offer premium-quality SUECASE luggage, including:

• Cabin Trolley Bags
• Medium Trolley Bags
• Large Trolley Bags
• 3-Piece Luggage Sets
• 4-Piece Luggage Sets

2. Are your trolley bags suitable for air travel?

Yes. Our cabin luggage is designed to meet the cabin baggage size requirements of most domestic airlines. Please check your airline’s baggage policy before traveling.

3. What material are your trolley bags made from?

Our luggage is manufactured using high-quality materials such as Polypropylene (PP), Polycarbonate (PC), ABS, or ABS+PC, depending on the product model.

4. Do your trolley bags come with a warranty?

Yes. Warranty details vary by product and are mentioned on the respective product page.

5. How long does delivery take?

Orders are usually delivered within:

• Metro Cities: 1–2 Business Days
• Other Cities: 2–3 Business Days
• Remote Areas: 3–5 Business Days

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via Email, SMS, or WhatsApp.

7. Do you offer Cash on Delivery (COD)?

COD availability depends on your delivery location and the order value. Availability is shown during checkout.

8. Do you provide free shipping?

Free shipping may be available on selected products or promotional offers. Any applicable shipping charges are displayed at checkout.

9. Can I return my order?

Yes. Returns are accepted as per our Return & Refund Policy, provided the product is unused and returned within the eligible return period.

10. What should I do if I receive a damaged product?

Please contact our customer support within 24 hours of delivery and share clear photos or an unboxing video to help us resolve the issue quickly.

11. Can I exchange my luggage?

Yes, exchanges are available for eligible products as per our Exchange Policy.

12. Do you provide GST invoices?

Yes. We provide GST invoices for all eligible orders.

13. Do you accept bulk orders?

Yes. We supply SUECASE luggage in bulk to:

• Retailers
• Wholesalers
• Distributors
• Corporate Buyers
• Travel Agencies
• Hotels
• Educational Institutions

For bulk pricing, please visit our Bulk Orders page or contact our sales team.

14. What is the minimum quantity for bulk orders?

Our minimum order quantity (MOQ) for bulk orders starts from 10 pieces. Larger quantities are eligible for special pricing.

15. Can I customize the products with my own logo?

Currently, we supply products under the SUECASE brand. For large-volume business requirements, you may contact our sales team to discuss available options.

16. Which payment methods do you accept?

We accept:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets (where available)

17. Is online payment secure?

Yes. All payments are processed through secure and trusted payment gateways with industry-standard encryption.

18. Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, cancellations are subject to our Cancellation Policy.

19. How can I contact customer support?

You can reach us through:

• Email
• Phone
• WhatsApp
• Contact Us page on our website

Our team will respond during business hours.

20. Why should I choose SUECASE?

• Premium Quality Luggage
• Durable Construction
• Smooth 360° Spinner Wheels
• Secure Locking System
• Stylish Designs
• GST Billing
• PAN India Delivery

Dedicated Customer Support