Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are processed within 12-24 hours of confirmation. Once dispatched, delivery is typically completed within 1–2 business days, depending on the location. Overall, the estimated delivery timeline is 2–3 business days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.

Shipping Partners

We deliver orders through trusted logistics partners, including:

• Delhivery
• Blue Dart
• Xpressbees
• DTDC
• Ecom Express
• Shadowfax
• India Post (for selected locations)

The courier partner is selected based on your delivery location and service availability.

Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeline

• Metro Cities: 1-2 business days
• Other Cities: 2–3 business days
• Remote Areas: 3–5 business days

Delivery timelines may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• Free Shipping on eligible orders (if applicable).
• Any shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS, WhatsApp, or email to monitor your shipment.

Delivery Attempts

Courier partners generally make 2–3 delivery attempts. If delivery is unsuccessful due to customer unavailability or incorrect address, the package may be returned to us.

Incorrect Address

Please ensure that your shipping address and contact details are accurate. SUECASE will not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged Package

If the outer packaging appears damaged at the time of delivery, please record an unboxing video and contact our customer support within 24 hours of receiving the order.

Contact Us

For any shipping-related queries, contact us: